Delivery and Returns

Delivery

FREE – Collection from GMTS Workwear Ltd (Amesbury)

FREE DELIVERY on Orders over £100.00 excluding Vat

Orders less than £100.00 excluding VAT are subject to a small order charge of £5.95 + VAT
Offshore Islands some northern parts of Scotland are subject to a Delivey charge of £30.00 + VAT

Please Call 0845 50 50 400 or email [email protected] to confirm charges before you order.

A NEXT DAY SERVICE, providing delivery by 6pm the next working day (Mon- Fri only), is available within most areas of the UK at a cost of £20.00 plus VAT per package, inclusive of any post & packing charge, up to a maximum weight of 15kg per package.

Orders must be received by 2pm.

Please call 0845 50 50 400 to arrange.

In the event that the carrier is unable to deliver to you and a second delivery journey is required, or if the second attempted delivery is unsuccessful, the goods will be returned to GMTS Workwear, additional carriage charges incurred may be charged to you. GMTS Workwear will not be liable for any consequential loss caused by failure of the carrier to deliver.

Any other additional services such as embroidery or other personalisation of garments, alteration to garments, etc. will incur an additional charge. Prices and delivery time for these services will be confirmed at the time of ordering.

We offer a fast efficient next day delivery service within the UK from our distribution units. Stock items ordered by 1pm will normally be despatched the same day. Delivery times for personalised embroidered or printed items will be confirmed when the order is placed.

Orders are sent by couriers or Royal Mail recorded delivery we despatch orders normally within 1/2 working days. Orders should be received within 2/3 working days.

Returns

Under the distance selling regulations, you have the legal right to cancel your order within seven working days of receipt of the goods order. Cancellations should be notified to us by email.

Original delivery charges and return postage costs will only be refunded if your order is received damaged (you will be required to retain all the packaging to enable us to claim against the delivery company), is incorrectly supplied, has a fault or is covered under the terms and conditions of a specific product guarantee. Original delivery charges and return postage costs will NOT be refunded if your order is simply unwanted or unsuitable.

We aim to process refunds as quickly as possible and aim to complete a refund inside 7 days of receiving your returned item. If any garments are not required for any reason we will be happy to replace them or to refund their value provided that;

  • they are returned to us postage paid, unused in the original packaging with all labels and packaging intact and in ‘fit for re-sale’ condition (other than for the purpose of trying on the garment)
  • within thirty days of delivery
  • our invoice relating to the relevant goods has been paid by the due date
  • a written note is enclosed quoting the invoice number and stating the reason for the garments being returned

Goods returned are done so at your risk and you are advised to use a service which provides a guarantee of delivery. This returns policy does not apply to altered, bespoke and/or personalised garments.